Frequently Asked Questions About Our Car Parks
We hope the following questions and answers help with anything you'd like to know about our vehicle parking service.
What are the parking opening hours?
The Hospital car park (C/ Pintor Baeza) is open Monday to Friday from 7:30 am to 10:00 pm. The Av. México car park (next to the NH hotel) is open Monday to Friday from 7:00 am to 10:00 pm and Saturdays from 9:00 am to 2:00 pm. Outside these hours, season ticket holders can access the car park 24 hours a day. Pay-as-you-go customers can also enter outside opening hours by taking a ticket, although the booth may be unstaffed.
What types of season ticket do you offer?
We offer weekly, fortnightly, monthly, quarterly, half-yearly and yearly season tickets. The price varies by car park and ticket type. Check the rates on the Hospital car park page or the Av. México car park page, or call us on 965 14 40 80.
How do I rent a garage space?
You can ask our staff directly at the car park or call us on 965 14 40 80. We'll let you know availability and the type of season ticket that best suits your needs.
How do I access the car park with a season ticket?
You can access it with the access card provided when you sign the contract, or with your vehicle's licence plate if you provided it when signing.
What do I do if I forgot my season ticket card?
You can enter with your vehicle's licence plate (if you provided it when signing the contract), or by taking a ticket and heading to the control booth.
What payment methods do you accept?
We accept payment by bank card and cash.
What happens if I lose my ticket?
There is no charge for a lost ticket. Head to the control booth and our staff will explain the procedure.
How much notice do I need to give to cancel my season ticket?
Cancellation must be requested 15 days in advance, either at the car park itself or by calling 965 14 40 80.
Can I change my type of season ticket?
Yes, you can switch between weekly, fortnightly, monthly, quarterly, half-yearly or yearly tickets depending on your needs. Contact the car park staff directly.
Can I transfer my season ticket to a different car park?
Yes. Contact the car park staff. The rate may be reviewed depending on the destination car park.
Can I temporarily suspend my season ticket?
Yes. Contact the car park staff directly to arrange the suspension.
Can I enter and exit multiple times a day with my season ticket?
Yes, season tickets allow multiple entries and exits during the contracted period.
Can I change the licence plate linked to my season ticket?
Yes, you can request the change by contacting the car park staff.
Can I reserve a specific space?
Yes, but the exact space depends on availability at any given time; spaces are not assigned to individuals.
Are there spaces for motorbikes?
Yes, we have dedicated spaces for motorbikes. Check availability by contacting the car park staff.
Are there spaces for people with reduced mobility?
Yes. Check availability directly at our offices.
Are there chargers for electric vehicles?
Yes. We have EV chargers at both car parks, but their use is not included in the pay-as-you-go or season ticket price; it is billed separately. More information on our EV chargers page.
Are the facilities under surveillance?
Yes. Our car parks have closed-circuit security cameras covering the entire site.
Can you hold onto my vehicle keys?
No. We do not offer this service.
My vehicle has been bumped. What can I do?
We have a protocol for this type of incident. Please speak to the car park staff, who will explain the steps to follow.
I need a copy of my contract or invoices
You can request one by contacting our office on 965 14 40 80.
I need to change the bank account for my direct debit
Contact the car park staff directly to update your bank details.
I have a billing or payment issue
Call us on 965 14 40 80 and we'll sort it out.
I'd like to make a suggestion
You can write to us through the contact form on our website.